Support

FAQ & Troubleshooting

General

What does J.O.S.I.E stand for?

Joe Solutions Intelligence Engine — a product of Joe Solutions.

Can I use J.O.S.I.E without coding?

Yes. Configure in the dashboard, paste one script tag, and you're live.

Is my data used to train global models?

No. Your prompts and documents are used only to serve your tenant.

Do you support languages other than English?

The UI is English-first. The model can respond in other languages if your prompt requests it and content supports it.

Widget & embed

Widget shows blank screen

Check browser devtools → Network. Verify widget.js loads and API returns 200. Confirm origin allowlist.

"Subscription required" error

Activate Basic or Pro under Billing. Free tier cannot embed on production domains.

Chat works on dashboard but not my site

Origin mismatch — add the exact URL from the browser address bar to allowed origins.

Knowledge base

Answers say "I don't have that information"

  1. Confirm document status is Indexed
  2. Rephrase FAQ in wizard using customer wording
  3. Add KEYWORDS lines in wizard blocks
  4. On Pro, retrieval thresholds are looser — if still failing, split large PDF sections

How long does indexing take?

Usually under a minute for typical PDFs. Large files may take longer.

Billing

I was charged but my plan didn't update

Wait a few minutes for webhooks. Refresh Billing. If still wrong, email support with payment reference.

Can I pay annually?

Contact support for Enterprise or annual arrangements.

Account

Forgot password

Use credentials reset flow or contact support if OAuth-only.

Delete my account

Email support@joesolutions.ph with your tenant email for GDPR-style deletion requests.

Still stuck?

Include your tenant email, domain, and screenshots of errors for fastest help.