Local services (anonymized)
SMB website support (template)
An anonymized pattern for a Philippine small business that added J.O.S.I.E to handle pricing, hours, and policy questions from their website.
Challenge
The business received repeated questions about pricing tiers, office hours, and booking. Staff sent the same answers manually dozens of times per week.
Approach
- →Uploaded existing FAQ PDF and service brochure to Pro-tier document knowledge
- →Set guardrails to stay on business topics only
- →Embedded the widget on the homepage with suggested prompts
Outcomes
- ✓Common questions answered instantly without staff intervention
- ✓Staff focus shifted to qualified leads and edge cases
- ✓Visitors could self-serve before filling a contact form
At a glance
2 RAG sources
Documents
Single afternoon
Go-live